Delivery & Refund
Customized items are made within a period of 3 to 7 days and delivery takes 3 to 6 days for all orders shipped in the UK. However, Orders from EU take 4 to 8 days. Shipping takes place via Royalmail/DHL/Hermes.
Customers are eligible for a refund or an exchange under the following circumstances:
- The item was damaged on arrival
- Incorrect personalized information
- Claiming warranty
Contact us if you fulfill any of the aforementioned criteria or if you have any further inquiries regarding refund/exchange.
Product warranty is applicable for a duration of 6 months counted from the date of shipment. Defected items are to be returned and new replacements will be shipped back to you.