Delivery & Refund

Delivery

Customized items are made within a period of 3 to 7 days and delivery takes 3 to 6 days for all orders shipped in the UK. However, Orders from EU take 4 to 8 days. Shipping takes place via Royalmail/DHL/Hermes.

 

Refund/exchange

Customers are eligible for a refund or an exchange under the following circumstances:

• The item was damaged on arrival
• Incorrect personalized information
• Claiming warranty

Contact us if you fulfill any of the aforementioned criteria or if you have any further inquiries regarding refund/exchange.

 

Product Warranty
Product warranty is applicable for a duration of 6 months counted from the date of shipment. Defected items are to be returned and new replacements will be shipped back to you.